2 Comments
For the solution using EventBridge, the following event filter can be used to identify only events of interest for callbacks:
{
"source": ["aws.connect"],
"detail-type": ["Amazon Connect Contact Event"],
"detail": {"eventType": ["INITIATED","DISCONNECTED"],
"initiationMethod": ["CALLBACK"]
}
}
When eventType is INITIATED, it was added to callback. When eventType is DISCONNECTED, it was removed.
To remove the callbacks, you would call the StopContact API to all contact IDs that did not have a DISCONNECTED event already.
replied 10 months ago
Thank you for your comment. We'll review and update the Knowledge Center article as needed.
Relevant content
- asked 2 years ago
- AWS OFFICIALUpdated 2 years ago
- AWS OFFICIALUpdated 2 years ago
- AWS OFFICIALUpdated 3 years ago
- AWS OFFICIALUpdated 3 years ago