How do I remove contacts from a callback queue in Amazon Connect?

2 minute read

I want to remove all contacts in my Amazon Connect contact center's callback queue.


To remove specific contacts from your callback queue, it's a best practice to use the StopContact API.

Note: If you want to remove a contact but don't know the contact ID, then Subscribe to Amazon Connect contact events.

If you can't use the StopContact API, then refer to the following options:

Important: If you deactivate the callback queue, then keep the following points in mind:

  • Deactivating the callback queue doesn't remove the contacts from the queue. Deactivating the queue only prevents Amazon Connect from adding new contacts to the queue.
  • If you don't change the Set working queue parameter in the associated contact flow, then Amazon Connect doesn't create new callback contacts.
  • You must update any APIs that use the previous queue's Amazon Resource Name (ARN) with the new callback queue's ARN. For example: the GetMetricData action.

For more information, see Set up routing in the Amazon Connect Administrator Guide.

AWS OFFICIALUpdated a year ago