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How do I resolve "Session expired" errors from Amazon Connect?
I get a "Session expired" error message when I try to open the Amazon Connect Contact Control Panel (CCP).
Short description
If you use SAML 2.0 with Amazon Connect and your session expires, then Amazon Connect returns the following error: "Session expired Your session has expired. Please log in again to continue. Sessions expire after 12 hours."
Amazon Connect sessions expire 12 hours after a user logs in. After 12 hours, users are automatically logged out. For more information, see SAML user logging in and session duration.
Resolution
To resolve the error, do the following:
- Log out of your identity provider (IdP).
- Log in to Amazon Connect through your IdP.
Important: When you use SAML in Amazon Connect, you can't use the AWS Management Console link to log in. You must log in through your IdP.
Your new Amazon Connect session remains active for 12 hours, unless you log out earlier.
I need help! I have deleted and created a new instance but the same error occurs. How do i log in through my idP? there is no explaination on how to do that..
Thank you for your comment. We'll review and update the Knowledge Center article as needed.
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