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How do I resolve "Session expired" errors from Amazon Connect?
I want to resolve the "Session expired" error that I receive when I open the Amazon Connect Contact Control Panel (CCP).
Resolution
If you use SAML 2.0 with Amazon Connect and your session expires, then you receive the following error message:
"Session expired Your session has expired. Please log in again to continue. Sessions expire after 12 hours."
After 12 hours, Amazon Connect sessions expire and Amazon Connect automatically logs out the user. For more information, see SAML user logging in and session duration.
To resolve this issue, complete the following steps:
- Log out of your identity provider (IdP).
- Log in to Amazon Connect through your IdP.
Note: When you use SAML in Amazon Connect, you must log in through your IdP. You can't use the AWS Management Console.
Your new Amazon Connect session is active for 12 hours, unless you log out earlier.
- Tags
- Amazon Connect
- Language
- English
I need help! I have deleted and created a new instance but the same error occurs. How do i log in through my idP? there is no explaination on how to do that..
Thank you for your comment. We'll review and update the Knowledge Center article as needed.
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