How do I cancel a Direct Connect maintenance event?

Resolution

To maintain service security, availability, and scalability, AWS regularly performs maintenance on the fleet of hardware devices that support Direct Connect. Because multiple customers share the devices, you can't postpone or cancel a Direct Connect maintenance event.

The types of Direct Connect maintenance include planned and emergency. For planned maintenance, AWS notifies you in advance so that you can configure your network connections for resiliency. For emergency maintenance, AWS tries to provide advance notice. However, some situations require immediate maintenance.

To maintain business continuity during maintenance events and infrastructure failures, it's a best practice to configure a maximum resiliency model in your Direct Connect environment. If your network setup isn't resilient, then you temporarily lose connection between your on-premises network and AWS resources during maintenance events.

For more information, see AWS Direct Connect maintenance.