How do I activate Enterprise Support for a member account in an AWS organization?

Short description

When you have Enterprise Support for your AWS organization's management account, member accounts don't automatically inherit this support plan. To activate Enterprise Support for a specific member account, you must change the support plan for that account manually.

Resolution

Activate Enterprise Support directly

1. Access the specific member account that you want to activate Enterprise Support for.

2. Navigate to Manage Support Plan in the AWS Support Center.

3. Select the Enterprise Support plan option, and then follow the prompts to activate the support plan.

4. If you encounter any issues, then open a case with AWS Support.

After you activate Enterprise Support

Verify that the Enterprise Support plan is active for your member account. To do this, check your support plan details in the AWS Support Center.

Important: Enterprise Support activation might affect your billing. Make sure to review any changes to your costs associated with this upgrade.

Related information

Compare AWS Support plans