Why do I receive an error when I try to unlink a member account from my organization in AWS Organizations?

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I received an error when I tried to unlink a member account from my organization: "One or more of the member accounts that you want to remove has not completed the account sign-up steps." What does this error message mean, and how do I fix the error?


Before an account can be removed (unlinked) from an organization, you or the administrator of the member account must do the following:

  • Provide a valid payment method.
  • Verify the account by phone.
  • Choose an AWS Support plan for the account.

The error indicates that one or more of these steps is incomplete:

You can add this information and then remove the account by following one of these procedures:

Note: AWS Support can't change the structure or membership of your organization.

Related information

How do I remove a member account from an organization's consolidated bill in AWS Organizations?

AWS OFFICIALUpdated 3 years ago

how do I verify the account by phone? where do I enter the phone number in the aws account for AWS to call or text me the verification PIN?

replied a year ago

Thank you for your comment. We'll review and update the Knowledge Center article as needed.

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replied a year ago