I can't sign in because my credentials don't work

2 minute read

I tried to sign in, but the credentials I used didn't work.


The following scenarios often cause problems with account credentials:

  • You forgot the credentials for the account.
  • You accidentally use the incorrect credentials to sign in. For example, you use the credentials for the wrong account or AWS Identity and Access Management (IAM) identity.
  • An authorized user changed the credentials. For example, your account administrator updated your IAM credentials.

Recovering a forgotten password

To recover a password, you must know the email address or account number that's associated with the account. You must also have access to the email address to receive an email with instructions on how to reset the password.

For instructions, see How do I recover a lost or forgotten AWS password?

Finding the email address for an account

  • Check any email addresses you might have used to open an AWS account. Most account-related correspondence from AWS comes from no-reply-aws@amazon.com. If you find correspondence like this, then the email address is probably associated with an AWS account.
  • Ask other members of your team, organization, or family. If someone you know created the account, then they can help you get access.

Recovering IAM credentials

Contact your account administrator. Your account administrator sets the credentials for each IAM entity on the account.

Some IAM identities can update their own passwords. For more information, see How an IAM user changes their own password.

Note: AWS Support can't discuss the details of any AWS account other than the account that you're signed in to. AWS Support can't change the credentials associated with an account for any reason.

For more information, see Troubleshooting sign-in issues.

Receiving account support

If the previous methods don't work and you still can't access your account, then contact AWS Support with the Amazon Web Services Support form.

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AWS OFFICIALUpdated 2 years ago
1 Comment

I have never signed up for this, and I do not know what is coming. I will, however, follow up on this.

replied 9 months ago