Resolution
----------

### Basic support

AWS Basic Support provides the following technical support options:

*   [AWS Documentation](https://docs.aws.amazon.com/)
*   [AWS Prescriptive Guidance](https://aws.amazon.com/prescriptive-guidance/)
*   [AWS re:Post](https://repost.aws/)
*   [Account and billing support](https://console.aws.amazon.com/support/home#/case/create?issueType=customer-service)
*   [Service quota increase requests](https://docs.aws.amazon.com/awssupport/latest/user/create-service-quota-increase.html)

### Premium support plans

To receive personalized technical support, [subscribe to one of these plans](https://aws.amazon.com/premiumsupport/plans/):

*   [AWS Business Support+](https://aws.amazon.com/premiumsupport/plans/business-plus/)
*   [AWS Enterprise](https://aws.amazon.com/premiumsupport/plans/enterprise/)
*   [AWS Unified Operations](https://aws.amazon.com/premiumsupport/plans/unified-operations/)

You must have a premium support plan to open a support case. To create a support case, take one of the following actions based on your AWS Region:

*   If your Region is US East (N. Virginia), US East (Ohio), or Europe (Ireland), then see [Create a support interaction](https://docs.aws.amazon.com/awssupport/latest/user/create-support-interaction.html).
*   For all other Regions, see [Legacy experience: Creating support cases and case management](https://docs.aws.amazon.com/awssupport/latest/user/case-management-legacy.html).

Related information
-------------------

[Getting started with AWS Support](https://docs.aws.amazon.com/awssupport/latest/user/getting-started.html)

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