How do I grant an IAM user access to submit support cases?

Resolution

Note: AWS Support can discuss account and resource details only with the AWS account root user.

To grant permissions to IAM users, attach the AWSSupportAccess managed policy. This AWS managed policy grants an IAM user full access to Support.

Example policy that grants access to the AWS Support Center:

{   "Version": "2012-10-17",   
"Statement": [
   {
      "Effect": "Allow",
      "Action": "support:*",
      "Resource": "*"
   },
   {
       "Effect": "Deny",
       "Action": "support:ResolveCase",
       "Resource": "*"
    }]
}

Note: In the example, the IAM user has access only to create a support case. The IAM user can't resolve the case.

Related information

Manage IAM policies

Control access to AWS resources using policies

Policies and permissions in AWS Identity and Access Management