How do I fill out the LOA to request a port of my phone numbers to Amazon Connect?

Short description

You've made a request to AWS to port your company's phone numbers to Amazon Connect. As a part of the porting process, you are now asked to fill out an LOA form from the AWS Support team. When you complete filling out the LOA, return the form to the AWS Support team.

Submitting an LOA doesn't guarantee an approval of your request. Your request can be rejected for multiple reasons.

Resolution

The following section provides some examples of common errors and omissions in the submitted LOA form.
Note: The best practices provided below apply to all countries.

Prerequisite

Before you fill out the LOA, review the section How to complete an LOA in How to port your numbers to Amazon Connect.

Incorrect signature format

You typed your name or inserted a photocopied signature instead of providing a handwritten signature.

Best practice: Make sure you sign the form by hand. However, if you choose to use an e-signature, make sure to use a validated or a verified e-signature.

Incorrect submission date

Date of Signature provided in the LOA was more than 15 days from the date when the LOA was submitted

Best practice: If you plan to submit your LOA today, make sure that Date of Signature isn’t older than 15 days.

Incorrect document format

You submitted the form in an incorrect format. For example, you submitted an LOA as a Word document in a .doc format.

Best practice: Convert the document to a non-editable format (.pdf) after completing it. This protects the form from getting modified by another person.

Mismatched company names

The company name on the LOA form doesn't match the company name on the company's phone bill. For example, you've entered ABC Tech Services Pvt LTD as your company name but the phone bill shows the company name as ABC Services LLC.

Best practice: While organizations do sometimes change names, the data provided in the phone bills or the Customer Service Record (CSR), must consistently match the LOA.
Note: You might decide to retain ABC Tech Services Pvt LTD as your company name. Ask your current carrier to change it in the CSR or phone bill for the upcoming month. Submit this information to the AWS Support team.

More best practices

Review these additional best practices:

• Provide a phone bill that's within 30 days of the submission date of the LOA. Usually, the winning carrier, (the AWS partner carrier for Amazon Connect), rejects phone bills that are older than 30 days.

• Fill the latest LOA form you received from the AWS Support team. Don't fill any previously provided LOAs as the telecom regulations change frequently for each country.

• Create separate support cases for separate carriers. In the following example, Carrier A has two numbers and Carrier B has another three numbers:

  Carrier A:
  tel: +4412345678
  tel: +4455667788

  Carrier B:
  tel: +4478778898
  tel: +4423567899
  tel: +4411335578

  Create two separate support tickets, one for Carrier A with its numbers and another for Carrier B with its set of numbers.

  To port a specific number or a group of numbers from a series of numbers, get prior approval from the losing carrier. For example, to port ten numbers from a series of 100 numbers, inform your losing carrier before you submit a porting request to AWS Support.