How do I manage and troubleshoot AWS account issues within AWS Organizations?

Resolution

Removing an account from an organization

When you try to remove an account from an AWS organization, you might receive a "ConstraintViolationException" error. This usually occurs when the account doesn't meet the prerequisites for operating as a standalone account.

To resolve this, complete the following steps:

1. Verify that the account has a valid payment method.
2. Verify that the account has a verified phone number.

If you still can't remove the account, then it might be because of a billing issue. If so, then open a support case with AWS Support.

Adding a new account to an organization

When you add a newly created AWS account to an organization, you might receive a "Only join an organization whose Seller of Record is same as your account" error.

To troubleshoot this issue, complete the following steps:

1. Confirm that the Seller of Record (SOR) for the organization's management account and the new account match.
2. If the SORs don't match, then update the SOR for the new account to match the organization's management account.
3. Wait up to 24 hours for the SOR validation to update across AWS systems.

Note: For AWS India accounts, multi-SOR organizations are available by default if either of the following apply:

• The account creation date is after January 1, 2022.
• The account's SOR changed from Amazon to AWS India.

Troubleshooting invited member account issues

If an added member account receives a prompt to complete the sign-up process when they access the Amazon Elastic Compute Cloud (Amazon EC2) console, then follow these steps:

1. Verify that all features, including consolidated billing, are turned on in the organization.
2. Check the payment preferences and make sure that a verified card is set as the default payment method.
3. If the issue continues, then contact the AWS Account and Billing team for assistance.

Related information

What is AWS Organizations?

Migrate an account to another organization with AWS Organizations

Using Route 53 private hosted zones for cross-account multi-Region architectures