Why do I receive the ConstraintViolationException error when I try to remove a member account from AWS Organizations?

Short description

You receive the ConstraintViolationException error when you try to remove a member account with unverified contact information. The account requires phone verification before you can remove it from the organization.

To successfully remove a member account from an organization, the member account must have:

• An AWS Support plan
• Verified contact information
• A valid payment method

Note: You can remove a member account from your organization when the member account has the required information to operate as a standalone account.

Resolution

Before you remove the member account, review the minimum permissions required to remove member accounts from your organization.

Update the contact information

To update the contact information, update the primary contact for a standalone AWS account.

Important: Verify that the phone number has the correct country code and no extra spaces.

After you update the phone number, contact AWS Support for immediate verification.

Verify the payment method

To verify that the account has a valid payment method, customize your AWS payment preferences.

Verify that the account was removed successfully

To verify that the member account was removed successfully, complete the following steps:

1. Open the AWS Organizations console.
2. In the navigation pane, choose AWS accounts.
3. Verify that the account no longer appears in the organization.

Related information

How do I remove a member account from an organization in AWS Organizations when I can't sign in to the member account?

How do I remove a member account from my AWS Organization?