Why am I getting the "EMAIL_ALREADY_EXISTS" notification while opening an account?

Resolution

Provide the following information when you're creating a new AWS account that's part of your organization:

• An AWS account name
• The email address of the account's owner
• Or, the name you assign to the AWS Identity and Access Management (AWS IAM) role that's automatically created in the new account
• One or more tags (optional)

Verify that the email address is unique

Make sure that the address you enter for Email address of the account's owner isn't associated with another AWS account.

If you use a preassigned address, that address becomes the username credential for the root user of the account.

Choose one of these options to correct the issue:

• Use a unique email address to successfully create the new AWS account.
• Use the same email with suffix of +1. For instance, if the error was generated for example@email.com, use example+1@email.com.

Confirm that the account is closed

Use the AWS CloudTrail logs to look for the CreateAccountStatus API call. The CreateAccountStatus call contains the status about a CreateAccount or CreateGovCloudAccount request to create an AWS account or an AWS GovCloud (US) account in an organization.

The call also contains the unique identifier (ID) of the new account if the account was created successfully.

Related information

Creating a member account in your organization