What do I do if I didn't receive a call from AWS to verify my new account or the PIN that I entered doesn't work?

Resolution

Verify the following:

• You entered your telephone number and selected your country code correctly during the signup process.
• If you use a mobile phone, then make sure that you have a cellular signal to receive SMS messages or calls.
• The information that you entered for your payment method is correct and a valid payment method.
• Verify that the PIN number that you entered is correct.
• If you entered the number into your phone's keypad, then try speaking the numbers instead.

Retry the phone verification

If you still can't complete the verification process, then AWS Support can help you activate your account manually.

Important: The callback will come from an international number. Make sure that the phone number listed for your AWS account can receive international calls.

1. Open the AWS Support console, and then choose Create case.
2. Choose Account and billing.
3. For Service, select Account Activation.
4. For Category, select Phone Verification.
5. Select Next step: Additional Information.
6. Describe your issue in the Additional Information fields.
7. Enter your contact information in the Help us resolve your case faster fields.
8. Choose Next step: Solve now or contact us.
9. Choose Contact us.
10. Select your contact language. Choose Phone to be contacted by phone, and then enter in your contact number in the provided field.
11. Choose Submit.
    Note: You can create a case with AWS Support even if your account isn't yet activated.

Related information

How do I create and activate a new AWS account?

How do I resolve the "maximum number of failed attempts" error when I try to verify my AWS account by phone?