What should I do if I didn't receive a call from AWS to verify my new account or the PIN I entered doesn't work?

2 minute read

I'm trying to open a new AWS account. When I reach the phone verification step, I don't receive an SMS message or call from AWS, or the PIN I entered was rejected. What do I do?


Verify the following:

  • You've entered your telephone number and selected your country code correctly during the sign-up process.
  • If you're using a mobile phone, then be sure that you have a cellular signal to receive SMS messages or calls.
  • The information that you entered for your payment method is correct. A valid payment method is required to complete the account activation.
  • Double-check to be sure that the PIN that you entered is correct.
  • If you entered the number into your phone's keypad, try speaking the numbers instead.

Retry the phone verification.

If you're still not able to complete the verification process, then AWS Support can help you to activate your account manually:

  1. Be sure that you can be reached at the telephone number that you provided for your AWS account.
  2. Open the AWS Support console, and then choose Create case.
  3. Choose Account and billing support.
  4. For Type, select Account.
  5. For Category, select Activation.
  6. In the Description section, provide a date and time when you can be reached.
  7. In the Contact options section, select Chat for Contact methods.
  8. Choose Submit.
    Note: You can create a case with AWS Support even if your account isn't yet activated.

Related information

How do I create and activate a new AWS account?

How do I resolve the "maximum number of failed attempts" error when I try to verify my AWS account by phone?

AWS OFFICIALUpdated 2 years ago

The AWS Support process flow to activate the account manually is outdated. The current flow doesnt have these options to choose from and select chat as an option.

replied 2 months ago

Thank you for your comment. We'll review and update the Knowledge Center article as needed.

profile pictureAWS
replied 2 months ago