How do I resolve login issues with Quick Suite?

Short description

You might experience Quick Suite login issues for one of the following reasons:

• You incorrectly entered your user credentials.
• You deleted or moved your AWS Identity and Access Management (IAM) user.
• You incorrectly set up the AWS IAM Identity Center or changed the configuration.
• You used a custom namespace.
• The user authenticates through an external login.
• You must clear your browser data.

Resolution

You incorrectly entered your user credentials

Note: If you receive errors when you run AWS Command Line Interface (AWS CLI) commands, then see Troubleshooting errors for the AWS CLI. Also, make sure that you're using the most recent AWS CLI version.

If you receive the "Your authentication information is incorrect" error, then check that you entered the correct Amazon account name and username. Both are case sensitive. If you don't know the username, then ask the administrator of the Quick Suite account.

If you're the Quick Suite account administrator, then use either the Quick Suite console or AWS CLI to check the username.

Quick Suite console

Complete the following steps:

1. Open the Quick Suite console.
2. Choose Manage Quick Suite.

AWS CLI

Run the following list-users command:

$ aws quicksight  list-users --aws-account-id account_id --namespace name_space

Note: Replace account_id with the Quick Suite account ID and name_space with your namespace. The default Quick Suite namespace name is default.

If your username is correct, then you might not be an active user. Ask the Quick Suite administrator to resend the invitation to set up a new password. If your username is correct and you're an active user, then you might need to change your password. Only Quick Suite administrators can reset passwords for active users. Ask the Quick Suite administrator to reset the password for you.

You deleted or moved your IAM user

If a Quick Suite IAM user is no longer part of the AWS account or moved to an IAM role, then a password reset doesn't work. To resolve this issue, delete the old IAM user, create a new IAM user, and transfer resource ownership to the new user.

You incorrectly set up the IAM Identity Center or changed the configuration

If your Quick Suite account uses IAM Identity Center, then you might have incorrectly set it up. For more information about IAM Identity Center setup, see Setting up IdP federation using IAM and Amazon Quick Suite. If you use AWS Directory Service for Microsoft Active Directory, then see Using Active Directory with Amazon Quick Suite Enterprise edition. Also, see Configure ADFS Identity Federation with Amazon QuickSight.

If you correctly set up IAM Identity Center, then verify that you didn't change the following configurations:

• IAM Identity Center user attributes
• IAM role that's associated with SAML setup

If you changed the configurations, then delete the user, create a new user, and transfer resource ownership to the new user.

Note: For IAM Identity Center users with usernames that follow the IAM-Role-name/user-email pattern, the internally stored username uses IAM-Role-identifier/user-email. If you delete the IAM role and recreate it with the same name, then the primary identifier changes. Quick Suite can no longer access the user. When you transfer resources from the old user to the new user, the new user can access only the resources that the old user created. Shared resources that another user created aren't transferred and must be shared again.

You used a custom namespace

Only federated IAM Identity Center users can access custom namespaces. If you use password-based or credential-based Active Directory logins, then you must use the default namespace. For more information about namespaces, see Supporting multitenancy with isolated namespaces.

The user authenticates through an external login

For more information, see Individuals in my organization get an "External Login is Unauthorized" message when they try to access Quick Sight.

You must clear your browser data

If none of the preceding resolutions resolve your login issue, then clear your browser data. First, use a different browser to try to log in to Quick Suite. If you log in with no issues, then clear the data from the browser that you normally use. Then, try to log in again.

Related information

My email sign-in stopped working

Signing in to Amazon Quick Suite

Amazon Quick Sight isn't working in my browser