Very useful information.
A few years ago, I was preparing for the AWS Solution Architect exam but had to pause due to unforeseen circumstances. During that time, I used several AWS services for exam purposes but, unfortunately, forgot to shut them down. This oversight led to an unpaid bill, and eventually, my AWS account was suspended.
I recently attempted to access the account, but I can no longer recall the credentials. Using the "Forgot Password" option returns the message: "An AWS account with that sign-in information does not exist. Try again or create a new account." However, when I attempt to create a new account with the same email address, I receive: "The email specified is already associated with an AWS account."
Having been out of the AWS ecosystem for the past few years due to the nature of my work, I am now returning to it for a new project. My primary concern is that this account is linked to all my professional AWS certifications.
I would greatly appreciate any advice or guidance on recovering this account. If you have encountered a similar situation or know the best course of action, please share your insights.
For now I created an account from a new email address, is it possible to transfer the exam certificates from one account to another ?
Thank you in advance for your support!
[Feedback] The AWS Account Verification support form hyperlinked in this article redirects to the AWS landing page.
ChatGPT said: If your AWS account is suspended, the first step is to identify the reason. Common causes include unpaid bills, policy violations, or identity verification issues. For example, if you used AWS Free Tier but unknowingly exceeded the limits, AWS may suspend your account due to unpaid charges.
Step 1: Check AWS Notifications Log in to your AWS Management Console and check emails from AWS regarding your suspension. If the issue is unpaid bills, go to the AWS Billing Dashboard and clear outstanding payments. Once paid, AWS typically reactivates your account automatically within a few hours.
Step 2: Fix Policy Violations If your account was suspended due to a policy violation, such as using AWS for prohibited activities (e.g., crypto mining on a Free Tier account), you must correct the issue before requesting reactivation.
Step 3: Contact AWS Support Go to AWS Support and create a billing or account-related support case. Explain your issue and attach proof (like a payment confirmation or identity verification document).
Real Example: A user running a small EC2 server for testing forgot to stop instances, leading to a high bill. After paying the outstanding amount and contacting AWS Support, AWS reactivated the account within 24 hours.
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