How can I reactivate my suspended AWS account?

Resolution

Note: If you closed your AWS account within the past 90 days and you want to reopen it, see Can I reopen my closed AWS account? If the suspended account is a member account in an organization, then contact the owner of the management account.

If your account is suspended due to outstanding charges, you can reinstate your account by paying all past due charges. You can pay your past due charges in the Billing and Cost Management console.

Here are a few important things to keep in mind if your account is suspended due to outstanding charges:

• Resources on the account can be deleted at any time while your account is suspended.
• If your account isn't reactivated within 30 days of suspension, then your account will be closed.
• If your account isn't reactivated within 90 days of closure, then your account is terminated.
• Terminated accounts can't be reopened, and all resources on the account are lost.

To pay the past due charges on an account, first verify that your current payment information is accurate:

1. Check Payment methods to confirm that the information associated with your payment method is correct.
2. If your default payment method is no longer valid, add a new payment method, and then set it as the default payment method.

Then, follow these steps to pay your outstanding charges:

1. Open the Billing and Cost Management console.
2. On the navigation pane, choose Payments.
   You can view your outstanding invoices on the Payments Due tab.
3. On the Payments Due tab, select the invoice that you want to pay, and then choose Complete payment.
4. On the Complete a payment page, confirm that the summary matches what you want to pay, and then choose Verify and Pay.

If you paid your past due charges in full with a credit card, then services automatically reactivate within a few minutes.

If you paid your past due charges in full with a different payment method, then contact AWS Support to reactivate your account.

Sometimes account services can take up to 24 hours to reactivate an account. If you have paid your past due charges in full and your account isn't reactivated within 24 hours, then contact AWS Support.

If your account was suspended by AWS, then you might need to provide additional information so AWS can review your reinstatement request. Check your email and spam folder to see if AWS needs any information from you to complete the reactivation process. Then, respond with the requested information and your account will be reviewed for reinstatement.

If you have additional questions, or can't provide the requested information, then contact AWS Support. If you can't sign in to your account, then contact the AWS Account Verification team using the AWS Account Verification support form.

Related information

Managing your payments

Making payments, checking unapplied funds, and viewing your payment history

Closing an account

What do I do if I'm having trouble signing in to or accessing my AWS account?