How do I recover a lost or forgotten AWS password?

2 minute read

I forgot the password that I use to sign in to AWS and want to recover or change my password.


To reset a password, you need one of the following, depending on how you sign in to AWS:

  • Your AWS account root user email address. This is the email address that you used to create the account.
  • Your AWS Identity and Access Management (IAM) user name. Your account administrator sets the user name and password for IAM users.
  • Your AWS account number.

If you can't find any of this information, then see How do I sign in to my AWS account if my credentials don't work?.

Note: If you know your password but you want to change it, see Change the password for the AWS account root user.

To reset a root user password

See Resetting lost or forgotten passwords or access keys for AWS.

If you no longer have access to that email address, then you can't receive a password reset email. For some strategies that can help you recover a password for an email address that you no longer have access to, see Troubleshooting general IAM issues.

Important: If your AWS account and retail account share the same login information, then updating the root user credentials (including the password) for one account updates both accounts.

To reset an IAM password

If you sign in as an IAM user, then your account administrator manages your credentials. If you can't change your own IAM password, then contact your account administrator.

For information about resetting an IAM user's credentials as an account administrator, see Managing passwords for IAM users.

To reset the password for an account that you created using AWS Organizations

See Accessing a member account as the root user.

Related information

What if an MFA device is lost or stops working?

What do I do if I'm having trouble signing in to or accessing my AWS account?

AWS OFFICIALUpdated 2 years ago