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FAQs: Amazon SES production access requests
I requested to move from sandbox to production for my Amazon Simple Email Service (Amazon SES) AWS account. However, AWS denied me production access, and the email from AWS doesn't include the reasons.
Q: Why did AWS deny my request for Amazon SES production access?
The AWS Trust & Safety team carefully considers each request to make sure that our systems don't send unsolicited or malicious content. The team assesses several factors such as your account's historical activity and health status. If your request doesn't align with our policies, then we can't grant your request.
Q: Can I submit a technical support request to find out why AWS denied my request?
No. AWS Support for Amazon SES doesn't process these requests and can't approve denied requests. Also, AWS Support can't share the specific reasons for denied requests because of security reasons. The AWS Trust & Safety team manages the requests for production access. Make sure that you follow the steps in Moving out of the Amazon SES sandbox.
Q: What do I need to check before I request production access for my Amazon SES account?
Be sure to thoroughly review the AWS Acceptable Use Policy and AWS Service Terms as it relates to your request. Also, make sure that your Amazon SES account contains at least one verified domain identity.
Q: What happens after I request production access for my Amazon SES account?
The AWS Trust & Safety team forwards your request and reviews it, while the system automatically creates and assigns a support case. To communicate with the team, use the support case through the AWS Support console. If the team requests additional information from you, then include that information in the support case. The AWS Trust & Safety team uses the support case to communicate updates, notifications, and the outcome of your request.
Q: Can I call the AWS Trust & Safety team that denied my production access request?
No. You can only communicate with the AWS Trust & Safety team only through email within the support case.
Q: What's the Service Level Agreement (SLA) for the initial response to my request for production access?
You get an initial response to your request within 24 hours. Because AWS Support doesn't manage your request for production access, the SLAs for your AWS Support plan don't apply to these requests. The AWS Trust & Safety team reviews your request for production access in order of arrival.
Q Why did AWS reject my production request with an automated reply?
If our automated system determines that your request isn't sufficient to process, then you get an automatic denial with a request for more details. Make sure to respond to the support case with detailed information about your request.
Q: What are the next steps that I can take for my denied production access request?
You can respond to the support case to appeal the decision. In the appeal, follow the AWS Acceptable Use Policy and AWS Service Terms to explain your request. If you don't follow AWS guidelines, then you affect the service's deliverability and sender reputation.
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Overall, it is emphasized that honesty, detail, and compliance with AWS policies are key to gaining access to SES productions. Meanwhile, SES: https://www.youtube.com/watch?v=RpyrR62hGEw
Interesting information. For several weeks I have been beating against the wall to get production in SES and send messages to customers of my online store. But I see that on this forum there is information about automatic approval of production for everyone. And basically these accounts are sold for pennies to people who simply send advertising and spam. Thank you AWS for making it impossible for real users to receive production, but to all scammers - welcome! I see the need to look for another service provider for sending messages, since SES does not care about real and adequate users.
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