How do I troubleshoot issues with Amazon SES bounce notifications from Amazon SNS?

Resolution

To troubleshoot issues with Amazon SES bounce notifications from Amazon SNS, check the following requirements:

• Verify that your Amazon SNS topic is in the same AWS Region as your Amazon SES identity (domain or email address). The topic and the identity must be in the same Region for bounce notifications to work.
• To get bounce notifications across identities, use Amazon SES event publishing.
• Make sure that you created an SNS topic, and then confirm that you also subscribed an endpoint to the topic to receive notifications.
• When you subscribe an email address to an SNS topic, you receive an email from Amazon SNS that request you to confirm the subscription. Check your email for that message, and then confirm the subscription.
• If the SNS topic uses AWS Key Management Service (AWS KMS) encryption, then confirm that Amazon SES has permissions to the encryption key.
• When you use Amazon SNS to create your topic, for Type, make sure that you only choose Standard. Amazon SES doesn't support FIFO type topics.

Important: It's a best practice to use the Amazon SES mailbox simulator to send test emails or troubleshoot event notifications. Bounces from the mailbox simulator address don't count in your AWS account's metrics.

Related information

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How do I use Amazon SNS topics to set up Amazon SES bounce notifications?