How do I deactivate single tunnel notifications for my Site-to-Site VPN?

Resolution

To deactivate single tunnel notifications, open a case with AWS Support. Only AWS Support can deactivate the notifications. You can open a support case with all support plans and this includes the Basic Support plan.

Note: It's a best practice to configure both tunnels in your VPN connection for high availability, even if you turn off notifications. For more information, see Resilience in AWS Site-to-Site VPN.

1. Open the AWS Support Center.
2. Choose Create case.
3. Choose the following options based on your support plan:
   If you have a Basic support plan, choose Account and billing.
   If you have a paid support plan, choose Technical.
   For the Account and billing case form, choose the following options:
   For Service, choose Account Activation.
   For Item, choose General Question.
   For the Technical case form, choose the following options:
   For Service, choose VPN.
   For Item, choose General Guidance.
   For Reason category, choose Service Request.
   For Reason code, choose Opt-Out Single tunnel/Tunnel Replacement notification.
4. Choose Next.
5. For Subject, enter the following text:
   Deactivate the AWS_VPN_SINGLE_TUNNEL_NOTIFICATION for Site-to-Site VPN.
6. For Description, enter the AWS region where you want to deactivate notifications.
7. For Description, enter following text:
   I want to deactivate the AWS_VPN_SINGLE_TUNNEL_NOTIFICATION for my Site-to-Site VPN connections. I understand that this will apply to all VPN connections within the specified AWS Region.
   Note: If you turn off notifications for a Region with multiple VPN connections, then you won't receive notifications for all connections in that Region.
8. Choose Submit.

The AWS Support team provides an initial response within 24 hours of a request. To minimize the approval time, provide all the required information with your request.

Related information

What is AWS Site-to-Site VPN?