How do I fix an Amazon WorkDocs Drive for Windows that is stuck or crashing after logging in?

1 minute read

After logging in, my Amazon WorkDocs Drive client for Windows is stuck at the authentication screen or is shutting down.

Short description

The Message Queuing service is failing or not in the Started status. The WorkDocs Drive client requires the Message Queuing service to write to the System Journal file.

Resolution

For Windows 10 OS

1. Open a PowerShell session as Administrator.

2. Run the Enable-WindowsOptionalFeature -Online -FeatureName MSMQ-ADIntegration -All command.

For Windows Server

First, uninstall the Message Queueing service from the Windows operating system.

1. Open a PowerShell session as Administrator.

2. Run the Import-Module ServerManager command.

3. Run the Uninstall-WindowsFeature -Name MSMQ -Restart command. The Windows operating system restarts.

After the Windows operating system restarts, reinstall the Messaging Queueing service.

1. Open a PowerShell session as Administrator.

2. Run the Import-Module ServerManager command.

3. Run the Install-WindowsFeature -Name MSMQ command.

You can now log in to the WorkDocs Drive client.

Related information

Troubleshooting Amazon WorkDocs issues

Topics

Business Applications

Related videos

Watch Thomas’s video to learn more (6:01)

AWS OFFICIALUpdated 3 years ago

4 Comments

On Windows 11, after restart and the Import-Module ServerManager command I get:

Import-Module : The specified module 'ServerManager' was not loaded because no valid module file was found in any module directory. At line:1 char:1
Import-Module ServerManager
+ CategoryInfo          : ResourceUnavailable: (ServerManager:String) [Import-Module], FileNotFoundException
+ FullyQualifiedErrorId : Modules_ModuleNotFound,Microsoft.PowerShell.Commands.ImportModuleCommand

zsgugli

replied 2 years ago

Thank you for your comment. We'll review and update the Knowledge Center article as needed.