When I print from a Windows WorkSpace to a local printer, why do I experience document formatting or printer feature issues?

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When I print to my local printer from an Amazon WorkSpaces Windows WorkSpace, the document formatting is incorrect, or some printer features don't work.

Resolution

When you print from a WorkSpace, issues with document formatting or specific printer features might be because of one of the following reasons:

  • Mismatched printer drivers
  • A Group Policy that doesn't allow advanced remote printing

To resolve these issues, complete the following steps:

  1. Verify that the latest version of the WorkSpaces client is installed on the host computer.

  2. Confirm that a WorkSpaces Group Policy that allows basic and advanced remote printing is installed in your domain.

  3. Run the following Windows PowerShell command to update the Group Policy:

    gpupdate /force
  4. Run the following Windows PowerShell command to check whether the latest printer driver is installed on the local host and in the Windows WorkSpace:

    Get-PrinterDriver
  5. Reboot the WorkSpace.

Related information

Printing from a WorkSpace

AWS OFFICIAL
AWS OFFICIALUpdated 4 months ago