Why is my Windows WorkSpace stuck in the start, reboot, or stop status?

Resolution

Check for update activity

If the WorkSpaces console or client application sends a reboot command to the WorkSpace, then the WorkSpace might be busy when it applies updates. A reboot action also initiates pending WorkSpaces component updates. Operating system (OS) updates or other OS activities might delay the reboot process.

Also, WorkSpaces health checks might take longer to reflect the actual status. Wait a few minutes, and then try to connect to the WorkSpace.

Confirm that the WorkSpaces services start at the OS level

Complete the following steps:

1. Use Remote Desktop Protocol (RDP) to connect to the WorkSpace.
2. Choose Administrative Tools.
3. Choose Services, and then choose Open.
4. Check that the Status is Stopped for the SkyLightWorkspaceConfigService service.
   For PC-over-IP (PCoIP) WorkSpaces, check the status for the PCoIP Standard Agent for Windows.
   For PCoIP WorkSpaces that use Windows Server 2016 OS, check the status for the STXHD Hosted Application Service.
   For WorkSpaces Streaming Protocol (WSP) WorkSpaces, check the status for the DCV Server and WSP Adapter for DCV services.
5. If you set the status to Stopped, then open the context menu for the service. Then, choose Start.
6. Confirm that you set the Startup Type for services in your WorkSpace to Automatic.
7. Expand Startup Type, open the context menu for the service, and then choose Properties.
8. For Startup type, choose Automatic, and then choose Ok.

If the status for each service is Running, then antivirus software might block the services. To resolve this issue, set up an allowlist for the locations that the required WorkSpaces service components use.

If you haven't installed the preceding services, then reboot the WorkSpace and wait for 15 minutes. If the service doesn't install after a reboot, then contact AWS Support.

Confirm that you turned on the management network interface

Complete the following steps:

1. Use RDP to connect to the WorkSpace.
2. Choose Start, and then choose Control Panel.
3. Choose Network and Internet, and then choose Network and Sharing Center.
4. Confirm that View your active networks shows two network connections.
5. If only one network is shown, then choose Change adapter settings.
6. Confirm that Ethernet 3 is Enabled. If Ethernet 3 is Disabled, then open the context menu, and then choose Enable.

Restart the WorkSpace from the WorkSpaces console

If you still experience issues, then wait until the status of the WorkSpace shows as Unhealthy. Then, restart the WorkSpace. Wait for a few minutes for the WorkSpace to come online, and then try to connect to the WorkSpace. The status of the WorkSpace changes within 15 minutes.