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Workmail user and email address doesn't show up in the Workmail console but can't be recreated

0

A certain user doesn't show up in the Workmail AWS console but can't be created because an error message says the user already exists. This means the user's password can't be reset which means the mailbox can't be accessed as the password for the account is unknown. The user's email address isn't being used as a group address either.

Anybody seen this happen and been able to resolve it?

주제
비즈니스 애플리케이션
태그
아마존 WorkMail
언어
English
rePost-User-8414110
질문됨 일 년 전305회 조회
1개 답변
0

Hi,

Is the specific user different from other users? Resetting the password in the directory should be possible as well but the user likely does not have a mailbox in WorkMail if its not shown in the WorkMail console.

Kind regards, Robin

AWS
전문가
robinkaws
답변함 일 년 전
  • rePost-User-8414110
    일 년 전

    Unfortunately I was incorrect, the user doesn't show up in the global address list in the workmail web app.

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