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I understand you using Session Manager to connect, you need to install the Session Manager Agent.
https://docs.aws.amazon.com/systems-manager/latest/userguide/sysman-manual-agent-install.html
If you don't have access, create a key pair and temporarily grant SSH access. Alternatively, you can install the SSM Agent when creating the instance in Advanced details > User Data. enter the lines to automatically install on instance startup.
sudo snap install amazon-ssm-agent --classic
sudo snap start amazon-ssm-agent
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