Agents are reporting that when they try to change **agent status ** on CTI phone widget, it takes a very long time to reflect changes in CTI phone wight in integrated salesforce page.
Example: one of the user in amazon connect. they was changed agent status but it will take 20 minutes waiting period.
Could you please help me out to this. how to resolve this issue in amazon connect?
AWS 공식업데이트됨 일 년 전
