I am using AWS Kendra and would like to have the Experience Builder Prompt for a Choice

Question

I am using Kendra and have loaded a number of documents from EU and from North America sources.  When you ask a question of the data the answer should be dependent on the region . Example if a user says "What is the process to open a new account? " I would like Kendra to say "Which Region" EU or North America " . Based on the choice of the region a different document would be referenced.    Can this be done within Kendra or do i need to use AWS Lex as well as part of the solution?  Any assistance appreciated .

Accepted Answer

Hi Amevy, You can use [Amazon Lex](https://aws.amazon.com/lex/) for the use case where you have to prompt the user to enter a required input, then trigger an [Amazon Kendra](https://aws.amazon.com/kendra/) Search using a Lambda function. In Amazon Lex, you need to configure an [intent](https://docs.aws.amazon.com/lex/latest/dg/howitworks-builtins-intents.html) with [slot type](https://docs.aws.amazon.com/lex/latest/dg/howitworks-builtins-slots.html) as AMAZON.City or AMAZON.Country or AMAZON.State or a [custom slot type](https://docs.aws.amazon.com/lex/latest/dg/howitworks-custom-slots.html) and add a '*valueElicitationPrompt*', prompting the user to enter the input *(Refer the attached Lex code)*.

Check this blog post on [Smarter FAQ bots with Amazon Kendra](https://aws.amazon.com/blogs/machine-learning/smarter-faq-bots-with-amazon-kendra/) on a similar use case with sample Amazon Lex code [here](https://aws-ml-blog.s3.amazonaws.com/artifacts/smarter-faq/help_desk_bot.zip), and the sample Lambda code [here](https://aws-ml-blog.s3.amazonaws.com/artifacts/smarter-faq/help_desk_bot_lambda_handler.zip)

I am using AWS Kendra and would like to have the Experience Builder Prompt for a Choice

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