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If you are trying to create a chat flow, the use of the set voice block would create the error. Why would you want to set the voice on a chat flow? Can you describe the desired experience you are trying to implement for your customer? Do you want this experience to work both for voice and chat?
답변함 5달 전
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The issue here is most likely that the language set in the Amazon Connect contact flow does not match the language model used to build the Lex bot.
https://docs.aws.amazon.com/connect/latest/adminguide/set-voice.html
What I understood is that when in chat it's working, but when he is traying to use it for voice it fails. At least I hope that's what he is saying.