Amazon connect API

0

Can I get amazon connect recorded conversation with amazon connect API or how can I get recorded conversaion? I want to get the following recorded conversation with API Enter image description here

Mis Tsu
질문됨 8달 전288회 조회
2개 답변
2

As mentioned by dmacias, Recordings themselves are in S3

To answer your question, Amazon Connect does not have any API to get Amazon Connect recorded conversations directly.

However, there are multiple ways to obtain the recorded files using SDK and API's . Could you provide more details about the requirements or the outline of the scenario you need to achieve?

답변함 8달 전
  • Can we use the AWS Connect API to create an application like Zendesk? I don't want to use the default CCP panel for AWS Connect, and I want to create an application similar to Zendesk. Please show me the best way to approach it.

1

Remember that the recordings themselves are in S3, so that should give you whatever type of access you choose.

david

profile picture
dmacias
답변함 8달 전

로그인하지 않았습니다. 로그인해야 답변을 게시할 수 있습니다.

좋은 답변은 질문에 명확하게 답하고 건설적인 피드백을 제공하며 질문자의 전문적인 성장을 장려합니다.

질문 답변하기에 대한 가이드라인