Detecting multiple instances of the AWS Softphone across tabs using connect streams API

0

I've been looking through this documentation: https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md

I can't find anything that will allow me to detect what the original/contact softphone is, and what the signalling only softphones are.

Does this functionality exist? Is it possible to get the ID for the current softphone tab?

Jeremy
질문됨 2년 전270회 조회
1개 답변
0

Hello,

Since the connect streams API is using WebRTC you may need to utilize the https://github.com/aws/connect-rtc-js feature if you're use case isn't possible with the connect-streams API. The connect streams API allows you the extend the default behaviors of Amazon Connect so it depends on what you're trying to accomplish. For further details on the APIs capabilities the best spot would be to open a GitHub issue with snippets of code you're using. There the team can see if you're use case is possible with the specific API.

AWS
지원 엔지니어
Tim_P
답변함 2년 전

로그인하지 않았습니다. 로그인해야 답변을 게시할 수 있습니다.

좋은 답변은 질문에 명확하게 답하고 건설적인 피드백을 제공하며 질문자의 전문적인 성장을 장려합니다.

질문 답변하기에 대한 가이드라인

관련 콘텐츠