<alias>@<organization>.awsapps.com can send, yet not receive

0

Hi,

a while ago I set up an Workmail Account and got it working back then, it could receive E-Mails.
The account is set as return-path to handle bounces for SES and manage an automatic blacklist for hard bounces.
Now I noticed that I can't receive mails anymore, can't even tell since when.

"<alias>@<organization>.awsapps.com: host
inbound-smtp.eu-west-1.amazonaws.com[176.32.109.132] said: 550 5.1.1
Requested action not taken: mailbox unavailable (in reply to RCPT TO
command)"

I tried searching for a solution for a typical "can send but not receive" and only saw that awsapps.com should work just fine. Typically problems seem to be around custom domains one way or another. I'm at a loss where to look :/

Sincerely,
akalk

akalk
질문됨 5년 전995회 조회
1개 답변
0
수락된 답변

Hi akalk,

I'm sorry to hear you're experiencing problems with receiving mail. I took a look at your account and it seem you do not have an active SES rule set. I can see you have 2 rules, 1 is called INBOUND_MAIL which is created by WorkMail and only contains a WorkMail delivery action. The second one has 2 actions, 1 for WorkMail and a second rule that does something else.

In order to receive mail you need to have an active rule set that contains the WorkMail action (with the correct settings). Please enable either of these rule sets. If you enable the non WorkMail created rule set please make sure that the non WorkMail action works.

Kind regards,
Robin

AWS
전문가
답변함 5년 전

로그인하지 않았습니다. 로그인해야 답변을 게시할 수 있습니다.

좋은 답변은 질문에 명확하게 답하고 건설적인 피드백을 제공하며 질문자의 전문적인 성장을 장려합니다.

질문 답변하기에 대한 가이드라인

관련 콘텐츠