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Hi Frankie,
I've shared your concerns to our team internally.
If you've additional questions during this time, please update them to your case for Support visibility, as we wont be able to share case details via this platform.
- Elle G.
This is a common issue, here is what works. Try these steps in order: Go to https://aws.amazon.com/contact-us and choose Account and Billing as your reason. This gets you to a real person faster than raising a technical case.
When opening a support case, pick Account and Billing → Account → Account Verification. Do not pick anything under Technical, those go to bots. In the description box, write this exactly: "I need help from a real support agent. I cannot fix this account verification issue on my own." This helps make sure a human picks it up.
If you still hear nothing, you can request a phone call. Account issues qualify for phone support even on the free plan: https://aws.amazon.com/contact-us/aws-chat-support/
One thing to check: AWS does not accept VoIP numbers (like Google Voice or Skype) for phone verification. If that is the number on your account, swap it for a regular mobile number and try again.
Reference: AWS Support contact options: https://aws.amazon.com/premiumsupport/
