To set the scene, we host a medium sized ecommerce website on AWS and use SES for sending out all of our emails - so order confirmations, invoices, order updates etc. The beginning of Feb our complain rate shot up to 0.51% so we got put into special measures. In order to try and identify the problem I created a configuration set with two event destinations - one for Hard Bounces and one for Complaints. The destination for both was Standard SNS Topics with subscriptions that sent the notifications to email addresses. The SNS Topics are pretty much identical. The problem I have is that the Complaint one hasn't sent out a single email, but the Bounces one is working fine.
I'm hoping that somebody may have a suggestion as to what I've done wrong or why this might not be working. I'm not able to raise a technical support query as we don't have the support package - first time in 6 years that we've had an issue that we've not been able to solve ourselves.
AWS 공식업데이트됨 2년 전
Thank you! Although this didn't fix the issue, it did lead me to what the problem was. In short, under Verified identities list, each identity has it's own "Notifications" list where you can configure the SNS Topic for Bounces and Complaints. At some point in the distant past I'd set up Bounces but not Complaints. Because it's an old identity it had no default configuration set configured so I was barking up completely the wrong tree there...