Workspaces linux client not loading

Question

I am facing a problem with the AWS WorkSpaces Linux client. While I can access WorkSpaces via a web browser, the Linux client does not function properly. The issue occurs when trying to connect to a workspace: the Linux client successfully initiates and transitions the workspace from a stopped status, but fails to establish a streaming connection.

I have ensured that the Linux client is enabled and have tried various troubleshooting steps, but the problem persists. AWS support has directed me to seek assistance from the engineering team or community experts here on re:Post. Any insights or solutions to resolve this streaming issue with the WorkSpaces Linux client would be greatly appreciated.

Answer

awesome it works now that's what it was

The WSP option is the second option in the downloads page and it doesn't specify jammy or focal until you download it

Answer

data@X220:~/Downloads$ lsb_release -a
No LSB modules are available.
Distributor ID:	Ubuntu
Description:	Ubuntu 22.04.3 LTS
Release:	22.04
Codename:	jammy
data@X220:~/Downloads$ uname -m
x86_64

sO AFTER jumping around a couple different GPT chats and Bing AI

I think this might be the issueh

https://docs.aws.amazon.com/workspaces/latest/userguide/amazon-workspaces-linux-client.html

The WorkSpaces Linux client version 2023.0.4395 for Ubuntu 22.04 is only available for the WorkSpaces Streaming Protocol (WSP).

uninstalled the client and reinstalling WSP only

Answer

some log deatils

not sure how to enable the advanced logging

data@X220:~/.local/share/Amazon Web Services/Amazon WorkSpaces/logs$ cat WorkSpacesClient_2023_11_26_07_05_43.log
2023-11-26T07:05.43Z [ Native ]: [INFO] Starting up application 2023.1.4579
2023-11-26T07:05.43Z [ Native ]: [INFO] Activated
2023-11-26T07:05.43Z [ Native ]: [INFO] Using no proxy server.
2023-11-26T07:05.43Z [ Native ]: [INFO] window created
2023-11-26T07:05.45Z [ Web    ]: [INFO] Setting up RTC Channel listener
2023-11-26T07:05.45Z [ Web    ]: [INFO] Initiating RTC Channel negotiation. Checking Channel Availability: true
2023-11-26T07:05.45Z [ Web    ]: [INFO] Initiating RTC Channel negotiation. WebClient is running in embedded browser
2023-11-26T07:05.45Z [ Web    ]: [INFO] Requesting Platform details from native app
2023-11-26T07:05.45Z [ Native ]: [INFO] Sending platform details to webclient
2023-11-26T07:05.45Z [ Native ]: [INFO] Received Platform details from Solo
2023-11-26T07:05.45Z [ Web    ]: [INFO] Received negotiation response. Proceeding to app initialization
2023-11-26T07:05.45Z [ Web    ]: [INFO] Set up log uploader successfully
2023-11-26T07:05.45Z [ Web    ]: [INFO] User Log settings for device::8OOOOOX5-259d-54af-8e38)OOOOOOObc58 
                are UserLogsEnabled:true LogLevel:INFO
2023-11-26T07:05.45Z [ Native ]: [INFO] Ignoring settings payload
2023-11-26T07:05.45Z [ Web    ]: [WARN] result.data not found while pulling directory level preferences.
2023-11-26T07:05.45Z [ Web    ]: [INFO] Registration code OOX+XOOXX from a previous streaming session is present in memory. Completing registration before proceeding to next step
2023-11-26T07:05.45Z [ Web    ]: [INFO] Starting workspace registration for code:OOOOOO-XXXXX
2023-11-26T07:05.45Z [ Native ]: [INFO] ShutDown Initiated

Answer

possible lead from bing AI

https://docs.aws.amazon.com/workspaces/latest/adminguide/amazon-workspaces-troubleshooting.html

Workspaces linux client not loading

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