AWS support unresponsive for about 150 hours after system impaired

We have created a support case on Tuesday last week, and almost a week has passed without any response; the case is still unassigned. We are currently on the business support plan. We left multiple environments in a severe state awaiting your response, we cannot continue to wait indefinitely.

Case ID: XXXXXXXXXXX

*Edit: Removed case ID — Elle G.

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whoek

질문됨 7달 전171회 조회

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최다 투표
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Hello,

Sorry for any frustration caused.

I understand the urgency in receiving assistance on the issues you're facing. On your behalf, Ive reached out to our team internally for review. If you have further concerns, please address them on your Support case for visibility. Keep an eye on further case communication via your Support Center: go.aws/support-center.

— Elle G.

전문가

AWS Support - Elle

답변함 7달 전

AWS support unresponsive for about 150 hours after system impaired

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