Can Wordpress Plugin Crash with WooCommerce cause database problem?

Hi,

Last week, my website all of a sudden crashed, meaning more than 50% of product images are gone including the webpage logo. WooCommerce Status says lots of files that crashed, needed to be overriden. All files are updated, no error files, no crash anymore. I used Snapshot to restore back, but it didn't fix initially. Also, there were 6 pages were thrown in the Trash, so the pages were not loading as well.

I can't seem to find any reason or how multiple image files and pages are deleted?

Now, I restored the instance on Lightsail, but wonder if restoring image files again would fix the issue?

Please help.

주제

컴퓨팅

태그

웹사이트 프로비저닝 아마존 Lightsail

언어

English

whwang7

질문됨 3달 전92회 조회

1개 답변

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Hello.

This is not a Lightsail issue, but a plugin issue called WooCommerce, so we recommend contacting plugin support.
https://wordpress.org/support/plugin/woocommerce/

If you inquire and get an answer that all you need to do is restore the images, I think it is possible to restore the instance from the Lightsail snapshot and restore data such as images.

전문가

Riku_Kobayashi

답변함 3달 전

whwang7
3달 전
Thanks for your comment. I restored the instance, but it didn't fix the images. Wondered if this is database problem related to Amazon AWS.
Riku_Kobayashi 전문가
3달 전
Data from databases running on AWS will not be automatically deleted. So it seems that a WordPress plugin is causing the problem. If a WordPress plugin is causing a problem, it is best to contact the plugin's support. You may be able to restore your Lightsail database back from a snapshot or similar, but unless you resolve the root cause of the plugin issue, the same issue may reoccur.

Can Wordpress Plugin Crash with WooCommerce cause database problem?

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