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Dear Customer,
We recommend you to enable the connector CloudWatch logs for your connector whenever you creates a connector. Thus, you can check the logs to see the actual issue with your connector and take the action accordingly.
However, if you still faces the issue and not able to solve, I would request you to reach out to us over a support case with your MSK Connector ARN and CloudWatch logs.
Also, we have updated the documentation from our end, please refer to: [+] https://docs.aws.amazon.com/msk/latest/developerguide/msk-connect-getting-started.html
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