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This is currently available in several regions, so try a different region if you just want to test.
To know if your instance has Contact Lens, goto Metrics and Quality. And if you have a ‘Rules’ sub menu item then you have it.
If it’s not in your current region, personally, don’t expect a response as they will be likely releasing this in other regions soon and with a blog post or 2 (that’s the typical marketing approach)
And I agree, it’s a great feature and demos really well!!
Thx
Dan
Thanks a lot Dan. I can't find the 'Rules' subtab under Metrics and Quality. Hope it becomes available in ap-southeast soon.
I noticed in the call recording flow step it has changed to allow turning of contact lens options.
Also the call recording playback has changed today
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