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Which WorkSpaces client are you using to connect? If you are using a Linux client, connecting to Ubuntu WorkSpaces using the Linux client is not supported.
You can connect to Ubuntu WorkSpaces using the Windows and macOS client applications, and Web Access. Linux client support is currently not available.
WorkSpaces Linux client application
In the Ubuntu WorkSpaces release blog post, a Windows and web client is used to connect to an Ubuntu WorkSpaces.
Amazon WorkSpaces Introduces Ubuntu Desktops
If none of the above addresses the issue, take a look at the client version and see if using the latest version fixes the issue.
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Is WSP support for Linux clients in the works? This is something that I would love to have.