Pearson Vue Exam ended after terms and condition page.

Question

I have a scheduled person view exam today for aws solution architect associate . The proctor asked me to wait while the exam page loaded. I had 5 minutes to finish the initial instruction and accept terms conditions. I was unsure whether to proceed or not as the proctor asked me to wait while he was working with his technical team. After 5 minutes elapsed the next screen popped up saying since your did not accept the terms and condition, your exam ended without refund. Please press the End exam button to finish. I have contacted the proctor and they mention they will submit a case and I will get an email reg next action. I am concerned whether I will be able to utilise the last voucher to reschedule.

Answer

I got a voucher from Pearson Vue to schedule again, however I am seeing option to schedule after 14 days. I did not fail the exam so don't understand why there is a 14 days policy here. Could someone please help.

Here is the status of my exam as shown in history:

Exam
SAA-C02: AWS Certified Solutions Architect - Associate Retiring on August 29, 2022
Language: English
Length: 140 minutes 
Exam Completion Date
July 31, 2022 01:16 PM IST - {2}
Order Number/Invoice
0063-5170-6683
Registration ID
426737000
Status
Delivery Successful

Answer

Hi, 
Please use link below to open a case with VUE and they can investigate and provide next steps. 
Pearson VUE Online Proctoring Support (https://home.pearsonvue.com/onvuehelp)

Pearson Vue Exam ended after terms and condition page.

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