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Please try the following AWS official documentation and other troubleshooting tips. [1] [2] [3] [4]
[1] Troubleshoot email validation For ACM certificates
https://aws.amazon.com/premiumsupport/knowledge-center/acm-email-validation-custom/?nc1=h_ls
[2] Troubleshoot email validation problems - AWS Certificate Manager
https://docs.aws.amazon.com/acm/latest/userguide/troubleshooting-email-validation.html#troubleshooting-no-mail
[3] Email validation - AWS Certificate Manager
https://docs.aws.amazon.com/acm/latest/userguide/email-validation.html
[4] Troubleshoot ACM certificate requests
https://aws.amazon.com/premiumsupport/knowledge-center/acm-certificate-fail/?nc1=h_ls
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