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Verification SMS not being sent

0

Hello,

I've been trying to help a colleague setup an AWS account for a POC we're developing. However, when we're requested to complete the sign up, we get the following error.

Verification Error

Any ideas what could be happening here?

질문됨 2달 전56회 조회
2개 답변
0

I understand you're having trouble with the phone verification step during AWS account creation. This is a common issue that can occur for several reasons:

  1. Phone number format: Ensure you're entering the phone number correctly, including the country code and area code.

  2. Phone compatibility: Some VoIP numbers may have compatibility issues with AWS verification systems. If you're using a VoIP number, try using a standard mobile number instead.

  3. Phone reception and settings: Check that your phone has good reception and that international calls are enabled on your number.

  4. Origination issues: The error might indicate that AWS doesn't have the appropriate origination entities to send SMS to your region or phone type.

If you continue to experience issues, you can request manual account activation through AWS Support:

  1. Go to the AWS Support console and choose "Create case"
  2. Select "Account and billing support"
  3. For Type, choose "Account", and for Category, select "Activation"
  4. Explain your issue in the Description section
  5. Select "Chat" as your contact method
  6. Submit the case

An AWS support representative can then assist you with manual phone verification. They may call you directly and ask you to confirm your AWS account ID.

Remember that you can create a support case even if your account isn't fully activated yet.
Sources
Can't Do the phone verifications for my new Account AWS | AWS re:Post
Can't receive verification message of Destination phone in SMS sandbox | AWS re:Post

답변함 2달 전
  • There is no chat option available.

  • I will advice you to submit a case and after the submission of the case they support team can request a live chat with you

  • I did. 2 days ago. The case has still not picked up for follow up.

0

I have to say, I am very disappointed. No help whatsoever.

답변함 한 달 전

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