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From your question, I assume you are using SES (Simple Email Service). If this is not correct, please update with additional information regarding the service you are using to send email.
This page should help you understand the process by which email is sent and complaints received:
How email sending works in Amazon SES
Complaint – The email is accepted by the ISP and delivered to the recipient, but the recipient considers the email to be spam and clicks a button such as "Mark as spam" in his or her email client. If SES has a feedback loop set up with the ISP, then a complaint notification is sent to SES, which forwards the complaint notification to the sender. Most ISPs do not provide the email address of the recipient who submitted the complaint, so the complaint notification from SES provides the sender a list of recipients who might have sent the complaint, based on the recipients of the original message and the ISP from which SES received the complaint. The path of a complaint is shown in the following figure.
If you need additional information about the complaint, I would recommend opening a support case.
Hope this helps!
We didn't send the email. We are a service provider, and the complaint is in regards to an email sent by one of our customers. The email in question contains a link that redirects through our service, which is hosted on AWS. Somehow the complaint reached AWS Trust & Safety, and they have forwarded the complaint to us to investigate. The problem, as I said, is that they only provided the Message ID which is not enough to investigate a spam complaint, so I don't understand what they expect us to do.