AWS SSO - Renamed account in organization

Question

I make heavy use of AWS Organizations. Access to these accounts is through AWS SSO. I recently renamed an account, and changed it's email address. It reflects correctly when signed into the account. It reflects correctly in AWS Organizations. It even reflects correctly when I click "AWS accounts" in AWS SSO.

HOWEVER, the SSO portal users hit to sign in, still has the old name and email address. It's been over a month since I've renamed it so I don't think it's a simple cache issue.

How does one get the account to reflect a new name in the SSO sign in portal/access portal?

Answer

Generally, it takes some time to reflect the changes. But, as you shared that it's been a month now, I infer it could be due to a known behaviour seen in the service some time back. It would need some investigation and troubleshooting in your account to confirm the same. Hence, I would request you to kindly reach out to our AWS IAM identity center team through a support case & they would be certainly able to help you out.

Reference: How do I change the name on my AWS account?

Thank you.

Reference: [How do I change the name on my AWS account?](https://aws.amazon.com/premiumsupport/knowledge-center/change-organizations-name/ )

Thank you.

AWS SSO - Renamed account in organization

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