- 최신
- 최다 투표
- 가장 많은 댓글
Normally they contact you through chat which is embedded into Pearson test application.
I redid my exam 2 weeks later. This time the main point of contact was through the app's voice and text chat. I got warned mid way for mumbling. This was by far the better user experience than trying to contact me via the phone method which was explicitly disallowed according to exam conditions.
It annoyed me that I got 711 in the first exam with about 2/3 of the questions answered, and passed comfortably on my 2nd attempt. It just felt like I wasted 3+ hours on my first attempt due to bad UX.
I hate for this to be my first post here... but the same thing happened to me! I got a message saying that an unapproved item was found on my desk, about 90min into the exam so it was revked. Less than 30 minutes before the message appeared I'd been contacted by a proctor to show my desk using the laptop. It was deemed fine (I had an external keyboard and mouse attached to the laptop, both wireless). It wasn't the first time they checked my desk either so if something was wrong they could've told me from the start - but again, they said it was fine, so I don't understand what was this "item" that revoked my exam! And their chat assistant afterwards was completely useless! 30 min on the chat and they're asking the same questions: name, e-mail, contact, etc... and don't come back with any answer!
And they did not try to reach me on the phone.
Does anyone know how to raise a complaint?
Thanks!
It's now been nearly 4 weeks and my review is still underway! In fact, judging by the last communication I received from the Training and Certification team, it seems that they only started reviewing my case this week - that's way beyond the 3 weeks they told me initially that it would take. This review process, done by the Services Team, is almost as bad as the service provided by the proctors. Everything's been on hold and I truly regret trying the exam online!
Does anyone know how to escalate this issue to make sure that the review is truly underway? Thanks!
As their test partner, Pearson should be cut off from Amazon Web Services for amazons own good. Similar to the bogus calls we receive in the USA posing as social security officers, Pearson has evolved into a fraudulent contact center operation.
