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To enable real-time transcription using the Chime SDK voice connector with termination configured:
- Create a call analytics configuration using the CreateMediaInsightsPipelineConfiguration API to enable transcription.
- Associate the call analytics configuration with the voice connector using PutVoiceConnectorStreamingConfiguration API.
This will enable transcription for calls handled by that voice connector. The real-time transcription results will be available through the media insights APIs.
To add custom code along with real-time transcription:
- Use the transcription events and results exposed through the media insights APIs in your custom application code
- You can process transcription results in real-time as they become available for a call.
Thanks Giovanni Lauria for your response. Actually we are purely using the AWS UI for this and not doing any code development. So wanted to understand if this type of configuration we can achieve using UI of Call analytics>Configuration and SIP Trunking>Voice Connectors.