AWS Cloud Quest - Candidate ID Incorrect

I understand your concern about the recertification process through AWS Cloud Quest. Based on the information you've provided, there appears to be an issue with your candidate ID or certification status in the AWS Certification system.

Unfortunately, AWS re:Post cannot directly resolve certification account issues or candidate ID problems. These types of issues need to be addressed by the AWS Training Team directly.

For issues related to candidate IDs, certification status, or recertification eligibility, you should contact the AWS Training Team through their official support channel. They have the necessary access and authority to investigate and resolve issues with your certification account, verify your eligibility for recertification, and ensure your candidate ID is properly linked to your certifications.

Sometimes candidate IDs can become disconnected or changed in the system, which can prevent access to certification history and benefits. Only the AWS Training Team can properly address these account-level issues.

I recommend reaching out to them as soon as possible so they can help you resolve this issue before your certification expires.
Sources
Candidate ID disconnected | AWS re:Post
URGENT [HELP NEEDED] ### Need for last name correction | AWS re:Post