[MediaConvert] Job has stuck at 90%

Question

Hey,

I've been playing around the public Video On Demand stack available at https://github.com/aws-solutions/video-on-demand-on-aws. Successfully tested a few .mp4 video files, however ran into a really strange issue for a larger .mp4 video file (14GB). The MediaConvert Job is stuck in TRANSCODING status at 90% of progress and don't fully understand why. What I noticed is that the retry count increases. I don't know how to find attached logs for the job, is it even possible to review them?
Any idea or suggestion how to discover the issue?

Answer

Hi there,

The primary means to monitor MediaConvert jobs is through the job status, CloudWatch Events, and/or CloudWatch Metrics. Unfortunately MediaConvert does not send log information to your CloudWatch Logs. If the job stays in the PROGRESSING state for more than 48 hours, the job will progress to the ERROR state, and you can use the provided error code along with this table to determine more information on the cause of the issue: https://docs.aws.amazon.com/mediaconvert/latest/ug/mediaconvert_error_codes.html

If the job results in an error or continues to remain stuck, I would also recommend capturing the job ID and opening a support case so that an engineer can investigate the job details.

[MediaConvert] Job has stuck at 90%

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