How to check an outbound call with API is connected or not in amazon connect
In amazon connect, we use connect API (start_outbound_voice_contact) to make a outbound call. And I just set some attribute as dynamic content for prompt. So that we don't need a agent to answer the call. Now I want to check whether the target phone is connected. If not, maybe need to do some other kind of notification. But I didn't find that I can get the status directly. I found that I can get the contact event stream. But for the event type "DISCONNECTED", it can be that the target phone didn't answer, or the customer “Hang up ” the phone.
So, how can I check this. Thanks.
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To determine if an outbound call made using Amazon Connect's start_outbound_voice_contact API was connected or not, you'll need to investigate the following:
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Subscribe to the event stream to monitor events like
INITIATED,RINGING,CONNECTED, andDISCONNECTED. Look for patterns that indicate whether the call was answered or not. -
Analyze CTRs, focusing on attributes like
ConnectedToSystemTimestamp,DisconnectTimestamp, andAfterContactWorkCompletedTimestamp. Compare these timestamps to infer the call's outcome. CTR data model -
Set up integration with CloudWatch or S3 to store and analyze CTRs for detailed post-call analysis. This can help you understand call outcomes and refine your contact strategy.
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Based on your analysis, automate your notification system to take alternative actions if the call was not answered, such as sending an SMS or email notification.
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