How to logout amazon connect CCP with embeded connect Streams

Question

I have embeded the amazon connect streams in my angular project. i have implemented the logout functionality. e.g.

```
this.getAgent((agent: any) => {
      const { agentStateARN, type, name } = agent.getAgentStates().find((state: any) => state.type == "offline");
      agent.setState(
        {
          agentStateARN,
          type,
          name
        },
        {
          success: function (this: any) {
            this.terminateCCP();
            this.agentService.setAgent(undefined);
            const instanceURL = environment.amazoneConnecDomain + environment.amazonConnectLoout;

fetch(instanceURL, {
              credentials: "include",
              mode: "no-cors"
            }).then(() => {
              const eventBus = connect.core.getEventBus();
              eventBus.trigger(connect.EventType.TERMINATE);
              this.terminateCCP();
              console.log("Logout");

this.clearCookies();
              this._router.navigate(["/login"]);
              this.windowRef.removeLoginFromStorage();
              this.ngxLoader.stopBackground();
              location.reload();
            });
          }.bind(this),
          failure: function (err: any) {
            console.log("Couldn't change Agent status to Available. Maybe already in another call?", err);
          }
        },
        true
      );
    });
```
If we open that customized application in multiple tabs and try to logout from one tab, it does not logout from other tabs. 
but by default, CCP If we open multiple CCPs and logout from one CCP, it will automatically logout from others.
How we can logout from other tabs using amazon connect streams.

Answer

When using a custom UI you can logout by visiting / calling the logout endpoint (/connect/logout).
From there you can also call core.terminate() to clean up StreamsSDK.

Please also note that the terminate event is not triggered when calling the logout URL, so you may want to trigger the event from your code directly.

Please review [this section ](https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md#logging-out)in the streams documentation. to get a bit more information.

For other tabs you may also want to remove auth token cookies and mentioned in above section.

Answer

Hi @S_Ali,
After reading your comment to the response above, I wanted to share some additional information regarding Agent Login/Logout.

**Quote:**
> S_Ali: "but problem is if the agent logout from the default CCP or if he has opened the application and he logout from the default CCP or from the tab. what i want , is there any event that is triggered when we logout. so we can capture that event and implement the logic."

To address this and "capture that event and implement the logic", you can use Amazon Connect Agent Event Streams.
I would recommend implementing the logic for handling login/logouts across the Amazon Connect instance (in a custom CCP or in the native Connect CCP) outside of Amazon Connect Streams.

**High-level Overview:**
1. First, enable Amazon Connect Agent Event Streams following the guidance here [Enable Agent Event Streams](https://docs.aws.amazon.com/connect/latest/adminguide/agent-event-streams-enable.html), 
2. Define an AWS Lambda function to ingest the Agent Event Streams from Amazon Kinesis Data Streams.
3. Implement your business logic within the AWS Lambda Function based on the Agent Event Stream Data.

Agent Event Streams Data Model: https://docs.aws.amazon.com/connect/latest/adminguide/agent-event-stream-model.html

Please let me know if this guidance helped,
Taylan U.

How to logout amazon connect CCP with embeded connect Streams

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