How to see who called me on AWS Connect ? How to create contacts ?

We started using AWS Connect and had a few questions from the end users and wanted to see if anyone had any solutions to this

when someone calls me on AWS Connect, CCP is available, but I'm on a different screen /busy and didn't get to answer the call, but the app only says 'the customer ended the call. how can I see who actually called me?

주제

애플리케이션 통합 비즈니스 애플리케이션

태그

아마존 Connect

언어

English

eddy

질문됨 일 년 전295회 조회

2개 답변

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가장 많은 댓글

이 답변이 도움이 되었나요?커뮤니티가 여러분의 지식을 활용할 수 있도록 정답을 찬성하세요.

You can customize CCP by using the "Amazon Connect Streams API".
I thought we could use this one and customize it to display the phone number.
https://github.com/amazon-connect/amazon-connect-streams

전문가

Riku_Kobayashi

답변함 일 년 전

The way to do this as scale is to do a custom CCP for sure. The other option that would be available out of the box is to use contact search to find who called.

David

dmacias

답변함 일 년 전

How to see who called me on AWS Connect ? How to create contacts ?

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